Problem with Dark Power Pro 750W
Hi, I'm having trouble getting any reponse to emails, but I think I have a faulty power supply and would like to know what I need to do to get it repaired or replaced under warranty.
My computer failed to shut down or boot correctly and gradually got worse and worse until it would not start at all. I tried my power supply in another (working) computer and it then had the same problem and would not boot. I then tried a new power supply in both computers and they work as normal now, so my BeQuiet Dark Power Pro is clearly at fault. As I bought it 2 years ago the company I bought it from are telling me that it has to be returned directly to BeQuiet, but I can't get any details about where to post it to, or if I need an RMA number etc. Is anyone able to help me?
I need more information about your system.
Do you use any components with its own power supply?
Have you tried disconnecting as many devices as possible?
Hello Stefan, thanks for your reply.
My system is:
Intel i7 920
Asus P6T SE
12GB Corsair XMS3 DDR3 (6*2GB)
2*1TB Samsung Spinpoint
Is that enough information? Some of the tests I first ran when the trouble began were to reduce the components in the system to try and isolate the problem. I removed anything that wasn't needed, such as extra RAM and hard drives but the problem remained. I should also point out that the system was completely stable for about 18 months since it was built and nothing had been recently added to it to trigger a fault. The only way I have managed to get the system to work again is by removing and replacing the PSU, and as I mentioned, putting the BeQuiet PSU in one of my other systems produces a similar problem that stops it from booting correctly.
You also disconected every USB device with its own power supply?
Yes, I only have a USB mouse and keyboard and neither have their own power supply.
be quiet! Fan
have you a power supplay tester ? (costs ~ 18 €) or lend it by a (little) computer store.
Test the power lanes , especially the 5v.
For reclamation there is a form:
(switch language on top of that page)
Those "PSU Testers" don't really work because they test the PSU unloaded.
So it doesn't mean anything if the voltage readings are off.
I sent the PSU back to you several weeks ago and still haven't heard anything, can you please confirm that you received it or let me know if there are any updates yet?